The game is crashing!

There can be many reasons leading your game to crash. It is possible that the game may be crashing due to memory pressure on your device; try restarting your device to clear some memory. Alternatively, you may be using a device with an outdated operating system that isn’t supported by the app. Please update your device’s operating system, then manually quit and restart the app. If the problem persists, contact us at support@piik.gg for further assistance.

Why am I experiencing lag in the game?

As Beast Brawlers is currently still in beta, our servers are optimized for certain regions, and you may experience lag if your current location is distant from our servers. You will also experience lag if your wifi/mobile data connection is poor, so please continue to play with the most stable, good internet connection you have access to.

I can’t battle even though I’m connected to the internet!

It may be possible your phone has firewall software that is blocking the connection. Try disabling your firewall or allow your app access to UDP & TCP ports. Please also make sure your app is updated to the latest version.

My game is loading and running slowly, what should I do?

If your mobile device meets the minimum system requirements but the game is still running slowly, please follow the following steps:

  • Close and restart Beast Brawlers

  • Restart your device

  • Disable other apps running in the background

  • Update your OS to prevent compatibility issues.

  • Clear the cache of the app

If you are still having problems, please contact us at support@piik.gg for further assistance.

My game won’t load, what should I do?

Try closing the app and rebooting it. Make sure you have the latest version of Android installed on your device. Make sure you are connected to the internet. If the issue still persists, contact support@piik.gg for assistance.

I found a bug!

Please report the bug to support@piik.gg and include the following information:

  1. The behaviour you expected to see

  2. The behaviour you actually saw

  3. Steps to reproduce the error. If we can’t reproduce the error on our side, we can’t fix it!

  4. The device you’re using and whether you’re using an iOS or Android device.

  5. Screenshots showing what happened and the state of the game.

I can’t open any chests!

Beast Brawlers is optimized for Android 5.0 and higher, so please try updating your OS if possible. Please also make sure you have the latest update of Beast Brawlers installed.

If you didn't find the answer to your question, check the other categories in our FAQ here: http://www.beastbrawlersgame.com/blog/faq

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